Position Title: Business System Analyst (Reg FT)
Department: Information Technology Svcs
Campus: Office of College Services
Additional Information: This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter and resume by no later than 3/15/24. The College cannot guarantee that application materials received after this date will be considered or reviewed.
Benefits: CCAC offers an exceptional benefits package. Highlights include an excellent health plan with very low out-of-pocket expense network option, generous time off and holiday pay, a 403b retirement plan with up to 10% employer match or other options through the State’s retirement defined benefit pension system, free employee parking, public service (student) loan forgiveness eligible employer, and employer paid benefits including group life insurance, short-term and long-term disability insurance, and flexible spending accounts.
Remote Work
Option: Hybrid
Work Hours (for hourly positions):
Salary Grade: Admin 14 - $52,697
Job Category: Administrators
Employment Type: Regular Full-Time
Job Slot: 5794
Job Open Date: 3/1/2024
Job Close Date:
General Summary: Provide technical support and expertise to the
user community in the utilization of the ERP and CRM related systems. Consult with end users of business systems to
analyze, define, develop and implement user needs for the CRM and related
systems.
Requirements: Bachelor's degree and minimum three years of
related experience or an associated
degree and five years’ experience or a minimum of seven related years’ working experience
in information technology field in lieu of educational degree; experience to include increasing responsibilities and
progressively more complex duties. Direct experience with Enterprise Resource Planning (ERP) system
preferred. Experience with Customer Relationship
Management (CRM) and Student Success Management (SSMS) systems required. Ability
to analyze business processes and identify and implement recommendations for
improvements. Experience with
e-signature and workflow software; Knowledge of programming procedures and
programming languages including Visual Basic, Java script and SQL; Knowledge of
IIS and web technologies; Must have excellent communication and client
development skills.
This
position will be required to report to any CCAC location to provide the
necessary support.
Duties:
1. Build customer relationships at all levels and nurture inter-department working relationships throughout the college.
2. Configure, customize and support CRM applications and Student Success Management systems based on the College plan.
3. Support business processes for recruitment, prospect management, enrollment funnel management, communications plans, student onboarding, and other enrollment functions as identified.
4. Support business processes for student performance monitoring, communications templates, development of interventions and communications plans.
5. Develop the college's e-signature solution; Work with customers to develop digital forms and digital signatures; Assist users with development, testing, and implementation of digital forms and digital signatures.
6. Provides configuration, training and oversight of tools and technology used by the College to support business processes and workflows.
7. Use creative problem solving techniques to develop system specifications and requirements.
8. Analyze, review and recommend program revisions to the ERP, CRM and SSMS Software.
9. Support ERP, CRM and SSMS systems and provide training for end users of the system.
10. Develop and maintain the web interface with the ERP, CRM and SSMS Software.
11. Develop and test programs and programming modifications; write testing plans for others to test your work.
12. Create ad-hoc reports as needed.
13. Install applications and configure environments for use in development, testing and production.
14. Provide end-user and system administrator training in on-site and remote formats.
15. Write and maintain programming and project documentation based on provided specifications.
16. Understand and use programming and documentation best practices.
17. Perform other job related duties as required or assigned.
Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.