1. Provides leadership for development and implementation of policies, programs, and student support services in assigned strategic areas of responsibility (see below).
2. Insures consistent implementation of the student experience across the college.
3. Sets standards and direction for inclusive initiatives, programs, and services that contribute to student learning and student success within approved budget guidelines.
4. Works with the student services staff, student groups and other members of the College community in developing extracurricular programming assuring integration with the academic life of the institution and encouraging student personal growth and development.
5. Collaborates with and facilitates initiatives with college-wide stakeholders, including academic leadership, key administrators, faculty and staff.
6. Provides leadership in and is responsible for the development, implementation and evaluation of policies and regulations pertaining to student engagement and student services.
7. Assists in coordinating student services assessment activities.
8. Collaboratively leads college wide diversity and inclusion efforts including, but not limited to, Men of Merit and Women on a Mission.
9. Collaborates with and facilitates initiatives with college-wide stakeholders, including academic leadership, key administrators, faculty and staff.
10. Receives and responds to referrals from faculty or students in need of academic assistance or personal counseling.
11. Engages the external community in learning about CCAC by participating in community activities in leadership positions.
12. Establish and manage multiple priorities that drive outcomes in a fast-paced, complex work environment.
13. Provide direct supervision, leadership and professional development support for assigned staff and program areas.
14. Assists with and provides support for the management of the operations on all CCAC Campuses and Centers.
15. Attends and participates in administrative meetings; serves on various committees as required.
16. Prepares the capital and operating budget proposals for submission to the campus president.
17. Performs other duties as required or assigned.
Strategic Area of Responsibility Expectations – Student Engagement
1. Leads and directs efforts of the Student Engagement team to connect students with the College from point of enrollment and guide and assist students through completion. Streamlines and ensures consistent Student Engagement processes, policies and initiatives that align with other student services departments and instruction to maximize retention results across the college.
2. Provides college-wide coordinating functions associated with Student Engagement and Workforce & Career Readiness.
3. Provides coordination and oversight of the Single Point of Contact program and New Student Orientation.
4. Provides leadership and direction for the development of college wide diversity, equity and inclusion programming.
5. Partners with faculty and academic deans to identify speakers and workshops in support of the academic curriculum.
6. Coordinates the relationship between CCAC and the Greater Pittsburgh Community Food Bank and oversees the coordination of service by the Food Pantries and the Clothing Closet college-wide. Ensures the safe handling of food and ensures that the basic needs of students are met.
7. Coordinates student leadership development through retreats, meetings and various training.
8. Leads and directs effort of the Workforce & Career Readiness team to facilitate experiential learning and career readiness activities.
9. Coordinates all student athletic activities at the college including, but not limited to, reviewing student records for eligibility purposes, scheduling games, arranging for transportation and lodging and supervision of all personnel engaged in athletic oversight.
10. Effectively collaborates with Enrollment Management, Student Success & Retention, Student Advocacy and Student Completion teams, administrative leaders, faculty and staff to ensure that the academic goals of all students are met.
11. Uses data analysis and business intelligence to develop retention strategies, in collaboration with fellow deans of students and the faculty, and inform the College’s retention planning with their colleagues.
12. Provides leadership and direction for the development and consistent implementation of retention.
13. Initiatives that support the college’s strategic plan, such as, but not limited to, early intervention and student academic success initiatives.
14. Assesses the performance of their areas’ responsibilities on a regular basis, uses the data to improve upon the quality of service to students to ensure their success, and routinely shares the outcomes data with the appropriate college strategic assessment system.
Strategic Area of Responsibility Expectations – Student Success & Retention
1. Leads and directs efforts of the Student Success & Retention team, including retention and student support initiatives to proactively address student success and retention initiatives. Streamlines and ensures consistent Student Success processes, policies and initiatives that align with other student services departments and instruction to maximize retention results across the college.
2. Serves as team lead and manages affiliated technology including, but not limited to, customer relationship management system.
3. Provides college-wide coordinating functions associated with student success (Perkins Support Specialists, Student Success Coaches and Learning Commons/Math Café/Learning Assistance Centers/Tutoring).
4. Provides leadership and direction for the development and consistent implementation of retention.
5. Initiatives that support the college’s strategic plan, such as, but not limited to, early intervention and student academic success initiatives.
6. Uses data analysis and business intelligence to develop retention strategies, in collaboration with fellow deans of students and the faculty, and inform the College’s retention planning with their colleagues.
7. Effectively collaborates with Enrollment Management, Student Engagement, Student Advocacy and Student Completion teams, administrative leaders, faculty and staff.
8. Assesses the performance of their areas’ responsibilities on a regular basis, uses the data to improve upon the quality of service to students to ensure their success, and routinely shares the outcomes data with the appropriate college strategic assessment system.
Strategic Area of Responsibility Expectations – Student Advocacy
1. Leads and directs efforts of the Student Support team to ensure students secure the assistance and resources needed to be successful, including Care Teams and Judicial Affairs for the College. Streamlines and insures consistent processes, policies and initiatives that align with other student services departments and instruction to maximize enrollment and retention results.
2. Enforces the Student Code of Conduct, analyzes and investigates issues not limited to student discipline and Title IX as they pertain to policy and procedures.
3. Serves as team lead and manages affiliated technology for student success and CRM.
4. Provides college-wide coordination associated with student advocacy (CARE Team, CCAC Navigators, Supportive Services and Judicial Affairs).
5. Provides leadership and direction for the Office of Disability Resources and Services to ensure that students who seek reasonable accommodations to receive the support and services that they need to be successful and that faculty members receive the training and support that they need to ensure that students with disabilities are afforded the reasonable accommodations that they need to be meet their goals.
6. Provide leadership and direction for the development and consistent implementation of advocacy initiatives that support students and the college’s strategic plan, such as, but not limited to, operationalization of Care Team and Student Code of Behavioral Conduct.
7. Uses data analysis and business intelligence to develop retention strategies, in collaboration with fellow deans of students and the faculty, and inform the College’s retention planning with their colleagues.
8. Effectively collaborates with Enrollment Management, Student Engagement, Student Success & Retention and Student Completion teams, administrative leaders, faculty and staff.
9. Assesses the performance of their areas’ responsibilities on a regular basis, uses the data to improve upon the quality of service to students to ensure their success, and routinely shares the outcomes data with the appropriate college strategic assessment system.
Strategic Area of Responsibility Expectations –Student Completion
1. Leads and directs efforts of the Student Completion team to guide and support students through the completion of their program of study or established goals.
2. Streamlines and insures consistent completion processes, policies and initiatives that align with other student services departments and instruction to maximize completion results.
3. Serve as team lead and manages affiliated technology (i.e., Student Planning, SignalVine).
4. Provides college-wide coordination of functions associated with student completion (Academic Advising, Counseling).
5. Provides leadership and direction for the development and consistent implementation of completion initiatives that support the college’s strategic plan.
6. Uses data analysis and business intelligence to develop retention strategies, in collaboration with fellow deans of students and the faculty, and inform the College’s retention planning with their colleagues.
7. Effectively collaborates with Enrollment Management, Student Engagement, Student Success & Retention and Student Advocacy teams, administrative leaders, faculty and staff.
8. Assesses the performance of their areas’ responsibilities on a regular basis, uses the data to improve upon the quality of service to students to ensure their success, and routinely shares the outcomes data with the appropriate college strategic assessment system.