1. Ask. Listen. Solve.
2. Provides leadership for development and implementation of policies, programs, and student support services in assigned strategic areas of responsibility (see below).
3. Insures consistent implementation of the student experience across the college.
4. Sets standards and direction for inclusive initiatives, programs, and services that contribute to student learning and student success within approved budget guidelines.
5. Works with the student services staff, student groups and other members of the College community in developing extracurricular programming assuring integration with the academic life of the institution and encouraging student personal growth and development.
6. Collaborates with and facilitates initiatives with college-wide stakeholders, including academic leadership, key administrators, faculty and staff.
7. Provides leadership in and is responsible for the development, implementation and evaluation of policies and regulations pertaining to student engagement and student services.
8. Assists in coordinating student services assessment activities.
9. Collaboratively leads college wide diversity and inclusion efforts including, but not limited to, Men of Merit and Women on a Mission.
10. Collaborates with and facilitates initiatives with college-wide stakeholders, including academic leadership, key administrators, faculty and staff.
11. Receives and responds to referrals from faculty or students in need of academic assistance or personal counseling.
12. Engages the external community in learning about CCAC by participating in community activities in leadership positions.
13. Establish and manage multiple priorities that drive outcomes in a fast-paced, complex work environment.
14. Provide direct supervision, leadership and professional development support for assigned staff and program areas.
15. Attends and participates in administrative meetings; serves on various committees as required.
16. Prepares the capital and operating budget proposals for submission to the campus president.
17. Performs other duties as required or assigned.
Strategic Area of Responsibility Expectations – Student Advocacy
1. Leads and directs efforts of the Student Support team to ensure students secure the assistance and resources needed to be successful, including Care Teams and Judicial Affairs for the College. Streamlines and insures consistent processes, policies and initiatives that align with other student services departments and instruction to maximize enrollment and retention results.
2. Enforces the Student Code of Conduct, analyzes and investigates issues not limited to student discipline and Title IX as they pertain to policy and procedures.
3. Serves as team lead and manages affiliated technology (i.e., Maxient, Online Dean and Navigate).
4. Provides college-wide coordination associated with student advocacy (CARE Team, Resource Navigators, Disability Resources and Services, and Judicial Affairs).
5. Provide leadership and direction for the development and consistent implementation of advocacy initiatives that support students and the college’s strategic plan, such as, but not limited to, operationalization of Care Team and Student Code of Behavioral Conduct.
6. Uses data analysis and business intelligence to develop retention strategies and inform the College’s retention planning.
7. Effectively collaborates with Enrollment Management, Student Engagement, Student Success & Retention and Student Completion teams, administrative leaders, faculty and staff.