Job Details

Position Title: Regional Director of Academic Advising (Reg FT)

Department: Dean of Student Development

Campus: College Wide

Additional Information: This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter and resume by no later than July 24, 2020. The College cannot guarantee that application materials received after this date will be considered or reviewed. There are two positions available: Northwest Regional and Southeast Regional. This is an internal only job posting for current CCAC employees.

Benefits:  CCAC offers an exceptional benefits package. Highlights include an excellent health plan with very low out-of-pocket expense network option, generous time off and holiday pay, a 403b retirement plan with up to 10% employer match or other options through the State’s retirement defined benefit pension system, free employee parking, public service (student) loan forgiveness eligible employer, and employer paid benefits including group life insurance, short-term and long-term disability insurance, and flexible spending accounts, certain conditions or restrictions may apply.

Work Hours (for hourly positions): Monday through Friday 8:30 am to 4:30 pm, evening and week end hours will be required during peak enrollment periods.

Salary Grade: Admin 15 - $56,912

Job Category: Administrators

Employment Type: Regular Full-Time

Job Slot: 5881, 5882

Job Open Date:  7/10/2020

Job Close Date: 

General Summary:  This position is responsible for Academic Advising operations in accordance with the CBA and includes but is not limited to hiring, training, providing on-going professional development, scheduling and providing quality assurance of the Academic Advising experience for students. This position will interface with the Office of the Registrar, the Regional Directors of Registration, Academic Affairs and Student Affairs personnel regularly. Strong written, verbal and technology skills are required. 

Requirements:  Master’s degree in Student Affairs/Higher Education Administration or related field and a minimum of three years experience. Strong leadership, supervisory and organizational skills. Ability to understand, interpret, implement and enforce policies and procedures. Knowledge of labor relations. Strong verbal and written communication skills. Ability to interact with faculty, staff, students and external constituents. Skills to troubleshoot on behalf of students. Prior Academic Advising experience. Experience with Microsoft Office and Student Information Systems. Ability to convey and implement expectations of good customer service to staff. Ability to exercise staff oversight to ensure new operations plans, policies and procedures are consistent with the overall goals and objectives of the College. Ability to ensure departments are well informed of enrollment related changes.


1.      Supervises academic advisement operations and staff including interviewing, hiring, training, evaluating and providing professional development.

2.      Develops advising schedule to meet the needs of students both on site and in a virtual/remote environment.

3.      Conducts assessment of the Advising program to assist leadership in making data driven decisions.

4.       Oversees data collection, analysis, and preparation of reports for both internal and external use and distribution.

5.      Ensures Advising documentation is consistent, accurate and accessible to students and Advisors.

6.       Establishes procedures and protocols for Academic Advisor interactions with students on academic warning and academic probation to positively impact student retention.

7.      Assesses academic programming needs and oversees the development of programming initiatives in the advising center.

8.      Coordinates resources and best-practices of advising for special populations including at-risk, probation/suspension, exploring majors, transfer, non-traditional, veterans, international and prospective students

9.      Evaluates, develops, and recommends new policies and programs to support the student academic experience 

10.  Provides consultation for students seeking Prior Learning Assessment in conjunction with the Academic Department Heads and Academic Discipline Deans. Provide orientation for Faculty Assessors.

11.  Provides training and supervision of counselors, nursing advisors and program coordinators who monitor academic progress for students within their areas of responsibility

12.  Responsible for development, enhancement and utilization of appropriate technologies (i.e., CRM Advise/Student Planning) in support of student retention and completion.

13.  Establishes and maintains relationships with internal and external partners to ensure the needs of sub-populations are being met (i.e., Military & Veterans supported students, Pittsburgh Job Corps, Pittsburgh Promise, students receiving financial aid).

14.  Collaborates with Administrators and Advisors to create, maintain, and assess student intervention strategies to impact student success, retention and completion.

15.  Collaborates with various departments; serves on committees as required.

16.  Provides information to parents, students and outside agencies according to College policy and the Family Educational Rights and Privacy Act (FERPA).

17.  Prepares and monitors the capital and operating budgets for the fiscal year.

18.  Performs other duties as assigned.

Clearances:  Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.